Customer Service Representative, German Speaker

About Dexcom:
Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.

We invite you to become a part of a fast growing, purpose driven team in our new established business centre in Vilnius!

As a Customer Service Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with product order related inquiries, as well as post – purchase support. Your essential duties will involve answering incoming calls and emails, as well as working on back-office assignments related to order management, medical prescription administration, and support onboarding of new Dexcom device users.

Essential duties and responsibilities:

• Answering incoming calls, placing outbound calls, and responding to emails in a timely manner; clearly documenting all correspondence in company CRM.
• Processing daily inbox including the use of existing machines to support the process.
• Digitizing of all documents using supporting systems.
• Archiving necessary documents.
• Checking the medical prescriptions of rtCGM systems received by your customers for completeness based on the regulations of the statutory health insurance companies.
• Troubleshooting and seeking solutions to problems related to questions and concerns received from customers.

About you:

• Customer focus and empathy, ability to listen and assist patients with their inqueries.
• >1 year of experience in the Operations/Customer Support area.
• Strong verbal and written communication skills and excellent phone manner.
• Strong ability to collaborate and drive results.
• Problem solving skills by working independently and in collaboration with other teams.
• Intermediate or higher level in English and German language.
• Knowledge of Microsoft Word, Excel, Outlook.
• Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions and safety rules.

We offer:

• Opportunity to work in global, innovative, fast-growing company with 7,000+ awesome colleagues.
• Flexible work.
• 5 additional vacation days.
• Health, Life and Accident insurance.
• Health and Wellness programs.
• Private Pension plan.
• Access to the best-in-class training and development programmes.
• Team buildings and events.
• Competitive salary and additional bonuses.

Monthly base salary for this position is from,1,700 EUR gross.
*The final offer will depend on your qualifications, competencies, and professional experience.

Sounds like you? Apply!