- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Area
Are you enthusiastic about quality and always seek new ways to increase it? Are you interested in expanding the quality control process in Nordic markets as well as improving the existing one?
Join a Quality & Process team in Fraud Operations, which will include 3 Central Process Owners, 2 Business Documentation Specialists and 5 Quality Control Specialists responsible to ensure that our processes are handled in the most effective way with the best quality. Currently, we are looking for 1 specialist who will be responsible for performing quality control on Fraud prevention processes.
You will focus on day-to-day quality checks in Payments and Card Fraud area by doing daily quality checks, providing feedback to individual employees and their leaders, and improving processes based on findings from quality control activities.
Depending on your experience and knowledge, we may offer you different seniority in the role.
You will:
- Perform daily quality checks on handled cases
- Provide regular feedback to colleagues and their leaders
- Work closely with Central Process Owners to ensure processes are changed to increase the quality
- Regularly report to management and stakeholders
- Establish quality control on more products and judge the already existing quality framework
About you:
- Previous work experience with quality assurance or quality control
- Experience in Payments and (or) Card fraud prevention and recovery processes (would be considered an advantage)
- Attention to details
- Being analytical and structured
- Ability to identify areas for improvements
- Good skills in providing feedback
- Ability to adapt to rapid changes and deal with a certain level of unknown
- Upper-Intermediate English language skills (both written and verbal)
We offer
Monthly salary range from 1440 EUR to 2160 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Health insurance from the first day of employment
- 100+ partners' offers & discounts
- Free parking & charging ports - cars, bicycles, e-scooters
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Quality Control Specialist in Fraud Operations
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.