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We at Nasdaq are rewriting the future of global economies and markets by unlocking capital and opportunities through its technology, innovation, and expertise. Nasdaq's Marketplace Technology area is committed to powering more than 115 of the worlds market infrastructure organizations and market participants, including broker-dealers, exchanges, clearinghouses, central securities depositories, and regulators, in over 50 countries with end-to-end, critically meaningful technology solutions.
Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we build a culture where we all feel connected, supported, and empowered.
Our Vilnius office is located in the modern K29 business center just outside the city center. The office is most easily accessed via bus, but we also offer bike storage. Our modern working space offers a beautiful and ergonomic working environment, kitchen spaces, and our in-house library. The building also hosts a canteen and vending machine and there are a variety of restaurants and shops within walking distance.
What will you be doing?
As a Client Service Delivery Analyst (13:00 - 22:00 GMT +2, evening shift or 6:00 -
15:00 GMT +2, morning shift), you will provide client services and support for the Nasdaq Platforms product and service offerings. You will be part of the globally distributed team that provides 24/5.5 standard and emergency support. This includes handling inquiries from users globally, providing application support, and caring for service delivery.
Main responsibilities include:
- Support clients day-to-day in Software as a Service (SaaS) service
- Help clients with the reported issues and requests, handle incident management
- Assist with coordinating the needs and crafting solutions for clients in collaboration with internal/external teams and vendors
- Represent the clients needs in the prioritization of business and system requirements
- Improve current support model, processes, knowledge base articles
We are looking for someone who has (Opportunity to learn):
• Bachelors Degree qualified in Financial Markets/Economics/Business/Finance or related
field, or equivalent work experience
• New graduates with related educational background and internship experience will be
considered
• Few years of experience in a similar product or service support role would be considered
as an advantage
• Good understanding of financial markets and trading concepts
• Ability to efficiently use tools such as JIRA, Confluence, MS Office
• Good understanding of service-level metrics
• Basic knowledge of business design analysis, project management, and agile framework
• Data analysis skills
• Analytical skills
• Excellent verbal and written communication skills in English
• Superb attention to detail and organizational skills
• Critical thinking and natural curiosity (a self-learner)
• Excellent problem-solving skills
What do we offer you?
We recognize that our employees work tremendously hard; in exchange, we compensate well, offering, bonuses, equity grants, and comprehensive health and wellness programs. We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth, and endless possibilities.
More details about our compensation package and benefits:
- Monthly base salary starting from 1900 euro to 2250 euro gross based on your experience
- Hybrid work model (2 days per week on-site)
- Annual monetary bonus
- Vesting Nasdaq Restricted Stock Units (RSU) for all employees
- Employee Stock Purchase Program Nasdaq stocks with a discount
- III pillar pension plan with additional contribution from Nasdaq
- Flexible health Insurance program
- Additional paid leave days after 2 years of working at Nasdaq
- Flex day program (6 days a year)
- Internal mentorship program get a mentor or become one
- Opportunities to grow horizontally or vertically in the organization
- Wide selection of online learning resources, e.g Udemy, OReilly
What happens now?
If you think you would thrive in this role, we would love to hear from you! Follow the link to apply!
This is a full-time permanent position located in Vilnius. The company allows the flexibility to work half a week on-site and remotely (Hybrid model). As the selection and interview process is ongoing, please submit your application in English as soon as possible.
A valid work permit for the EU is required.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
€
1900 - 2250
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
Kontaktinis asmuo
Aistė Mitkevičiūtė
Aistė Mitkevičiūtė
Over the past decade, Nasdaq has transformed its business from a U.S. based equities exchange to a diversified global FinTech company.
At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.
In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.
Sixteen years later on the other side of the Atlantic, OMX became the worlds first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.
That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, were the leading technology and information services provider to the capital markets. And our Global Trading and Market Services business have become a significant part of our client offerings.
All this can be traced to Nasdaqs focus on synchronizing and optimizing market movement an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that were the single largest liquidity pool for U.S. equities (in volume traded). Were also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 home to many of the worlds most heralded securities.