We offer work in R&D department, acting as an central unit for managing strategic, innovation and IT projects and programs. Avia Solutions Group R&D department provides services to subsidiary companies world-wide related to IT Governance & Management, IT Service Delivery, IT infrastructure services, workplace support and Service Desk, Enterprise Applications (Digital IT Solutions, ERP), Cybersecurity and PMO. IT Infrastructure unit consist of the following teams: Microsoft platform, Linux, Cloud and Network. IT Infrastructure functions: IT Operations, IT Service/Project Delivery and IT engineering.

Main functions and responsibilities:

• Network IT Operations
• Respond to network incidents, troubleshoot issues, and resolve technical problems in a timely manner using following incident management procedures.
• Collaborate with other IT teams and vendors to address complex technical challenges.
• Conduct root cause analysis to identify and prevent recurring issues under problem management procedures.
• Provide technical support and guidance to IT Service desk.
• Monitor network resources, identify performance bottlenecks, and optimize system configurations for maximum efficiency.
• Implement network monitoring tools and configure alerts to proactively identify and resolve issues.
• Analyze system logs and implement proactive measures to ensure network reliability.
• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting guides.
• Project/request delivery:
• Design and implement network-based infrastructure solutions to meet project requirements.
• Collaborate with project managers, developers, and stakeholders to understand project goals, scope, and deliverables.
• Ensure compliance with project timelines, budgets, and quality standards.
• Document project deliverables, including system configurations, processes, and procedures according to knowledge base management process.

Requirements for the position:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in large-scale / complex networks management.
• Experience with IT Service Management (ITSM) and ITIL.
• Strong customer service orientation with a focus on user satisfaction.
• Patience and the ability to handle user issues in a professional manner.
• Ability to adapt to a fast-paced and changing IT environment.
• Very good English.

What we offer:

• Opportunity to work in a vibrant international and ever-growing business aviation environment.
• Opportunities for professional and personal growth; foreign language trainings.
• Remote/hybrid work possibilities.
• Attractive salary and compensation package.
• Private health insurance after a probation period.
• Gym, pool tables for your physical health and Mindletic for mental health;
• Childrens room where you can leave your kids to play with supervision.
• Work in first of its kind office building with real aircraft inside.
• Inhouse canteen.
• Parking or public transport ticket.
• Electrical cars spots near the office.
• Discounts and special offers from various partners.