The People Services & Solutions EMEA Hub Associate provides seamless customer experience for Moodys employees within EMEA region. As part of the Onboarding team, the EMEA Hub Associate ensures that new employees at Moodys receive the highest level of service. This includes the preparation of employment documents and the initiation of required procedures leading up to their start date. Furthermore, the associate is the primary point of contact and problem solver for basic employee inquiries submitted through ServiceNow. Operating under the supervision of the People Connect Manager, this role aims to satisfy all anticipated service level agreements, monitor and assess recruitment cases, and deliver comprehensive and insightful responses to employees while assisting them throughout their onboarding processes. 

• Ensure the onboarding process is seamless and straightforward for the new employee. 

• Leverage knowledgebase to provide consistent and attentive customer service to future and existing Moodys employees 

• Receive inbound inquires via multiple channels, verifying the needs of employees and assisting in resolution 

• Provide guidance to employees on basic inquires across all areas 

• Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable 

• Escalate cases after reviewing against team guidelines, if further assistance is determined 

• Support prioritized employee cases when raised within the time zone 

• Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moodys culture throughout workstream 

• Support operational work across the Moodys People Team to drive efficient and consistent processes 

• Process, verify and maintain documentation of the employee onboarding cycle 

• Follow defined case management procedures during the processing of employee cases while maintaining confidentiality 

• Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction 

• Establish strong working relationships across operations global and regional teams to support technology and HR processes 

• Perform other tasks as assigned by leadership team

• 1-2 Years Human Resources, Customer Service or related field 

• Strong oral, written and interpersonal communication skills in English and French 

• Excellent customer service skills 

• Passion for building effective HR processes and data analysis that deliver exceptional user experiences 

• Ability to use existing procedures to solve routine or standard problems (problem solving skills) 

• Business driven team-oriented demeanor (ability to work within a Team) 

• Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed 

• Sound judgement and discretion with sensitive information, escalating when appropriate  

• Effective listening and growth mindset to service a diverse employee population 

• Commitment to continual process improvement  

• Experience within SAP, SuccessFactors and ServiceNow  

• Familiarity with customer service tools, system and methodologies 

• Experience managing Shared Service Center operations tasks